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Related Questions
Does Lufthansa Cargo offer temperature-controlled shipping options? A: Yes, Lufthansa Cargo offers temperature-controlled shipping options for items that require specific temperature conditions during transport. This service is ideal for perishable goods, pharmaceuticals, and other sensitive items that need to be kept at a particular temperature to maintain their quality. To book a temperature-controlled shipment, simply specify your requirements when making your booking.
How can I track my Lufthansa Cargo shipment? A: Tracking your Lufthansa Cargo shipment is easy. Simply visit the Lufthansa Cargo website and click on the "Track & Trace" tab. Enter your air waybill number in the designated field and click on the "Track" button. You will then be able to see real-time updates on the status of your shipment, including its current location and estimated delivery time.
How can I file a claim for a lost or damaged Lufthansa Cargo shipment? A: In the unfortunate event that your Lufthansa Cargo shipment is lost or damaged, you can file a claim with the company by contacting their customer service department. You will need to provide documentation such as the air waybill number, proof of damage, and any relevant insurance information to support your claim. Lufthansa Cargo will then investigate the issue and provide a resolution accordingly.
Can I change or cancel my Lufthansa Cargo booking? A: Yes, you can change or cancel your Lufthansa Cargo booking, but it may be subject to fees or penalties depending on the specific circumstances. It is recommended to contact Lufthansa Cargo customer service as soon as possible to request any changes to your booking. They will provide you with the necessary information on the process and any associated costs for amendments.
Does Lufthansa Cargo offer insurance for shipments? A: Yes, Lufthansa Cargo offers insurance options to protect your shipment against loss or damage during transit. You can choose from different coverage levels based on the value of your goods and the level of risk involved in the shipping process. It is recommended to inquire about insurance options when booking your shipment to ensure peace of mind and protection for your valuable items.
What are the transit times for Lufthansa Cargo shipments? A: The transit times for Lufthansa Cargo shipments vary depending on the destination and the type of service selected. Generally, Lufthansa Cargo offers both standard and expedited shipping options to cater to different needs. To get a more accurate estimate of transit times for your specific shipment, it is recommended to contact Lufthansa Cargo customer service.
Are there any additional fees or surcharges for Lufthansa Cargo shipments? A: Lufthansa Cargo may apply additional fees or surcharges for certain services or special handling requirements. These can include fuel surcharges, customs clearance fees, or extra charges for oversized or overweight shipments. To get a comprehensive breakdown of all applicable fees for your specific shipment, it is best to request a quote from Lufthansa Cargo before booking.
What are the customer service hours for Lufthansa Cargo? A: Lufthansa Cargo's customer service is available 24/7 to assist with any queries or concerns regarding your shipment. You can contact them via phone, email, or live chat on their website at any time to get the support you need. Their dedicated team of representatives is knowledgeable and ready to help with any issues you may encounter during the shipping process.
Can I book a Lufthansa Cargo shipment online? A: Yes, you can book a Lufthansa Cargo shipment online through their website. Simply create an account, enter your shipment details, and choose the desired service level. You can also request a quote online to get an estimate of the cost of shipping your items with Lufthansa Cargo.
Are there any restrictions on the type of goods that can be shipped via Lufthansa Cargo? A: Yes, Lufthansa Cargo has specific guidelines and restrictions on the type of goods that can be shipped through their services. Prohibited items include hazardous materials, illegal substances, and perishable goods without proper packaging. To ensure compliance with these restrictions, it is recommended to contact Lufthansa Cargo customer service before booking your shipment.